Contact us & FAQs

We are pleased to see you would like to join Icon! Details on our membership types can be found here. Select the membership category most relevant to your requirements and proceed through the quick online sign-up process.

Contact the Membership Team for any queries regarding membership benefits, payment or documentation.

Most Icon Memberships now run on a pro-rata, fixed year basis. Your renewal date will be visible when you log in to your 'My Account' area on the website. Most members will renew on 31st March. This means that if you join part way through the year, you'll pay a pro-rata fee to bring you into line with the fixed year.

All of our membership cards are now digital. You can access your membership card on the 'My Account' area when you log in. Go to 'My Subscriptions' and click 'Download Certificate'.

Membership cards can be used to evidence your professional status to potential clients, employers, funders or elsewhere as required.  It can also be used to apply for a CSCS card.

Yes!  To upgrade, just log in to the members portal of the Icon website and submit a ‘change membership’ request form. You will then receive an email confirmation of your new membership category.

Iconnect is published quarterly.

The Journal of the Institute of Conservation is published three times a year in February, June and October.

You can opt in and out of hard copies as required by logging into your online account, heading to 'my account', 'edit profile' and clicking on the 'contact preferences' tab.

Please email the membership team at [email protected] notifying us of your reason for cancellation and we will ensure this is processed for you. 

Please log in to the members portal and follow the renewal prompt within your My Account area:

If you are on a Student or concessionary membership you will be prompted to provide your evidence before you can complete your renewal.

Please email [email protected] if the above prompts do not appear on your account.

If you have previously been approved for the concessionary rate, you will be prompted to renew on your profile within your ‘My Account’ area. Please upload your evidence document to the form and then follow the prompt to complete your payment .

All forms of evidence are verified by our system and membership team. You will be contacted if the document submitted for your proof of eligibility does not meet the requirements stipulated.

Please login to the members portal and complete a ‘change membership’ request form.

This form will be sent to the membership team to approve. You will receive an email once confirmed and ready for renewal at the new membership type.

Types of evidence may include:

• HMRC self-assessment income calculation showing total income for the previous year
• Proof of receipt of Jobseeker’s Allowance or Housing Benefit
• Copy of employment contract signed within the last year Confirmation from your employer on business letterhead certifying your salary
• P45 or P60

We are not able to accept any other forms of evidence. Please ensure you attach one of the above.

Student members must provide a valid student card or letter of offer for their course or internship.

Pathway members must provide a CV outlining at least 5 years practical experience in conversation or a copy of their formal qualification in conservation.

Retired ACRs can change their membership to the Emeritus category. However, they will no longer be able to use the ACR post nominal or use the ACR logo. Their profile will also be removed from the Conservation Register.

For more information, please read the Emeritus framework here.

You can submit a request form to change your membership here (please ensure you are logged in to your membership account to access this link correctly). Once approved by the Membership Team, you will receive an email to complete your renewal.

In March 2021, we launched a completely new website and our security protocols have changed. All existing members must set up a new password here prior to their first-time login to our new website.

You will be asked to verify your email address and a verification code will be sent to your email. Please ensure you remain on the page while you locate the verification code email. It is not possible to omit this step of the process to verify your email address with the code.

It is important to ensure your email address is typed correctly with no spaces before/after.

Please complete the verification process before the code expires within 2hours.

The code my end up in your junk/spam folder or you may have to release it from your spam quarantine/firewall system

It may take some time for your quarantine email to arrive. Please remain on the verification code page to input your code once received.

Please ensure you are not proceeding directly to the login section without setting up your new password.

In March 2021, we launched a completely new website and our security protocols have changed. All existing members must set up a new password here prior to their first-time login to our new website.

Please include the email address associated with your membership record, as this will allow you to login to your member record.

Once you have logged in, you can update your email address if required.

Please generate a new password via the forgotten password link.

Please login to the members portal to access:

• Edit Profile section to update your contact details such as name, email address, postal address, organisation, etc
• Contact Preferences section to update the Groups and Networks you are subscribed to for Iconnect e-news and unsubscribe from paper mailings.
• Reset Password section to change your password

• All back issues of Iconnect and Icon News can be found here
• All back issues of Journal of the Institute of Conservation can be found here.

Once logged in to the members portal, you can proceed to the Group page which will have an option to access the ‘Group members’ area’ or ‘Network members’ area’.

Please login to the members portal and download your receipt from the Order History tab.

Please attempt to use an alternative internet browser such as Google Chrome. Alternatively, you may need to check the ‘Downloads’ folder of your computer.

Please log in to the members portal and follow the prompt within your ‘My Account’ area to renew your membership. You will see an option to set up a direct debit mandate on the form.

Please cancel your existing direct debit and you will then be prompted to renew within your ‘My Account’ area. The form will provide you with the option to pay by credit card or set up a new direct debit mandate.

Please email [email protected] and we will ensure this is cancelled. You will then be provided with a prompt on your account to renew by credit card or with new bank details.

Yes. You must provide a proof of your continuing Student status for your Student membership, or of your continuing eligibility for a concessionary membership. Please upload a document confirming a total annual income of less than £20,000 for the previous year when prompted within your Icon membership account:

Please login to the members portal and download your receipts from the Order History tab.

Receipts will only appear after each instalment has been processed after 1 April, 1 July, 1 October and 1 January.

Find the event you are interested in on our events page and follow the link to book.

Icon members will need to login to the members portal to access discounted tickets. Non-members will need to create a new account.

Attendance can be cancelled any time up to 1 working day before the event. Refunds will be made based on:

• Cancelled 4 weeks or more before event – full refund
• Cancelled less than 4 weeks before event – 50% refund
• Cancelled less than 2 weeks before event – no refund
• Attendees can transfer their booking to another person any time up to 1 working day before the event.

When a booking is transferred to another person who would normally pay more than the original attendee, then the balance will be payable at the time of arranging the transfer. Refunds will not be paid if the transfer is to a person who would normally pay less than the original attendee. 

Existing members must set up a new password here. Please ensure you are not creating a new account as this will not link to your membership record.

Once you have set up your login, you will be able to access discounted tickets to Icon events.

All event bookings and links to join Zoom webinars/meetings can be found in the ‘My Events’ section of your account.

Please login to the members portal and download your receipt from the Order History tab.

We will open a waitlist as soon as possible. Please check back on the event page within 2 business days.

If you are a Group or Network committee member, please see our resources available here.

Details on planning, publishing and advertising an Icon event can be found here.

If you’re still looking for the answer to your question, please get in touch with the Events team at [email protected]

If you are looking to advertise an external event that is not run by Icon, please provide at least a month's notice prior to the event date. 

Event details (title, event date, booking link, etc) can be emailed to [email protected]. We will have this uploaded to the Icon websites event calendar within 4-7 business days.

If the speaker has allowed for the event to be recorded, a recording will be available on our YouTube channel. Please ensure you are subscribed to receive updates on when it has been uploaded.

Icon Accreditation is awarded by the Institute of Conservation and aligned to Icon's Professional Standards. 

Becoming an Accredited Conservator-Restorer (ACR) demonstrates to clients, employers and peers that an individual has an in-depth knowledge of conservation, a high degree of competence, sound judgement and a deep understanding of the principles which underpin their practice, by showing that they are proficient across Icon’s professional standards in conservation. 

For more information, please see our website here.

You must be a Pathway member to apply for Icon Accreditation.

There is no set minimum or maximum time to be a Pathway member - it will depend on your individual circumstances - if you are a recent graduate, you will be able to benefit from the support to help you in your career development before you move on to working on your accreditation.

When applying for the Pathway membership, you must provide either a CV showing at least 5 years’ experience in practical conservation or alternatively a copy of your formal qualification in conservation.

For more information on the Pathway, please see our dedicated webpage here.

To join Icon, please proceed to the Membership pages and select the relevant category.

The Icon Accreditation Application fee is £950. This fee simply covers the cost of your assessment, i.e., bringing two assessors to your assessment location to undertake your assessment. Your accreditation fees must be paid when you submit your Accreditation Application Form.

To process your application fee, please submit your payment here.

Details on the deadlines can be found on our website here and information on the assessment process here.

The Conservation Register is a public listing of all Icon Accredited members to verify their ACR status with Icon. ACRs have the option to enhance their basic listing by having an upgraded listing.

We have a quality guarantee as Icon’s accreditation process offers the most effective means of regulating the conservation profession. Accredited members are assessed and reviewed by a panel of their Accredited peers and are subject to regular Continuing Professional Development (CPD) reviews. More information can be found here.

Upgraded Listings on the Conservation Register are expanded profiles which have full contact details, social media links, an ‘About Me’ section and project, training and work history. An example can be found here. They are designed to provide ACRs who wish to do so with the means to use the Conservation Register for more dynamic marketing purposes and to invite communication from members of the public.

Upgraded listings are searchable by name, company, object, material or specialism.

To request an upgraded listing, please submit the form here.

Please login to the members portal and download your receipt from the Order History tab.

Please login to the members portal and complete a ‘change membership’ request.

At this stage, we are only able to accept one form of payment for Icon Accredited memberships and upgraded listings on the Conservation Register. 

Basic listings can only be searched by name (ensure you skip the postcode search pop-up). Basic listings only show your full name and location to confirm your professional status as an Accredited conservator.